Privacy policy
Last updated 3 November 2026
VelaLive is a service of Omnivera Digital Media, a sole establishment licensed by the Dubai Department of Economy and Tourism. VelaLive runs a WhatsApp assistant on behalf of car garages. This policy explains what information the service handles, why, and who it is shared with.
Who is responsible
For the messages that customers send to a garage, the garage is responsible for that data, and VelaLive processes it on the garage's instructions. For information about the garages themselves (contact details, billing), Omnivera Digital Media is responsible.
What we handle
- Messages that customers send to a garage's WhatsApp number, and the replies sent back.
- Details customers share in those messages, such as their name, phone number, car make and model, the problem or service, a preferred time and a pick-up area.
- Booking details and alerts created from those conversations.
- For garages: the owner's name and phone number, the price list, opening hours and billing details.
- On velalive.com: messages typed into the demo chat. The demo garage is fictional, so please don't type personal details into it.
Why we use it
- To answer the garage's customers, book their cars in and pass anything that needs a person to the garage owner.
- To send the garage its job cards, alerts and weekly summary.
- To fix wrong or weak answers and improve the assistant for that garage.
- To bill garages for the service.
We don't sell personal data, use it for advertising, or use one garage's customer conversations for another garage.
Who it is shared with
- The garage the customer messaged.
- Meta Platforms, which runs WhatsApp and carries the messages.
- Anthropic, which provides the AI model that writes the replies.
- Vercel, which hosts the service.
These providers may process data outside the UAE. Each processes it only to provide its service.
How long we keep it
Conversation history is kept for 90 days after the last message and then deleted. Booking records are kept for as long as the garage uses VelaLive and deleted within 30 days after it leaves. Billing records are kept as long as UAE law requires.
Your choices
Customers can ask to speak to a person at any time, and the assistant will hand the conversation to the garage. To ask what data we hold about you, to correct it or to have it deleted, contact the garage you messaged or contact VelaLive on WhatsApp at +971 50 236 3592. We reply within 30 days.
Security
Data is sent over encrypted connections and access is limited to what is needed to run the service.
Changes
If this policy changes, the new version will be posted here with a new date.